Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Kartra to power our digital websites and hosting. You can read more about how Kartra uses your Personal Information here:

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:
– Facebook:
– Google:
– Bing:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at or by mail using the details provided below:

Leading Languages , Kemp House,152-160, City Road, London, England, EC1V 2NX, United Kingdom

Safeguarding policy

Effective September 2013

Leading Languages takes its active role of safeguarding very seriously. As a result of this,
we would like to make it publicly known that any third parties or companies that work with Leading Languages
that don’t take any of our reported concerns of safeguarding, seriously and who cannot show us a clear and
accessible policy and framework that equally supports that will be removed from receiving or promoting our
services with immediate effect.

Should any agreements with third parties that we have in place at the time of reporting concerns be
subsequently removed as a result of our raising concerns; we will seek legal advice and take appropriate

This policy applies to all staff, teachers, volunteers, trainees, students or anyone working
with or on behalf of Leading Languages.

The purpose of this policy is to:
• To protect the children and adults who receive our services.
• To provide staff and volunteers with the overarching principles that guide our
approach to safeguarding.
Leading Languages believes that a person should never experience abuse of any kind. We
have a responsibility to promote the welfare of all children and people and to keep them
safe. We are committed to practice in a way that protects them.
This policy has been drawn up on the basis of the law and guidance that seeks to protect
children and adults namely:
• Children Act 1989
• United Convention of the rights of the child 1991
• Data protection Act 1998
• Sexual Offences act 2003
• Children act 2004
• Protection of Freedom’s Act 2012
• Relevant government guidance on safeguarding children.
We will seek to keep children and young people safe by:
• Valuing them, listening to and respecting them.
• Adopting child protection practices through procedures and a code of conduct for
staff and volunteers.
• Providing effective management for staff and volunteers through supervision,
support and training.
• Recruiting staff and volunteers safely, ensuring all necessary enhanced DBS police
checks are made prior to employment.
• Sharing information about child protection and good practice with children, parents,
staff and volunteers.
• Sharing concerns with the safeguarding officer in the schools we work with and
other agencies who need to know and involving parents and children appropriately.
• Ensuring that all children who receive our services are registered by their parents
who also agree to collect and sign our collection register for their child, each time
they collect their child.
• We will not allow a child to leave with any person other than the person / people
registered at the time of enrolment unless we are informed PRIOR to collection.
• We will keep and protect records and information as outlined in the rules and laws
of the Data protection act 1998 and the GDPR legislation.
• Should you not be able to collect your child on time we will wait with them or in the
instance where the school has an after school club we will take the child to the
school after school club for collection.
• In certain circumstances where a child is not permitted to attend a club or lesson we
will take them to the after school club in the school or call the parent for immediate
• Alison MCrobbie is the designated safeguarding person for Leading Languages
Dorset Child Safeguarding numbers:
Reporting a Concern
If you are concerned about a child’s welfare or worried they are being abused, you can
make a referral to Children’s Social Care.
If the child lives in Dorset contact:
Telephone: 01202 228866
If the child lives in Poole, contact:
Telephone: 01202 735046
If the child lives in Bournemouth, contact
Telephone: 01202 458101
If your concern requires immediate advice out of normal office hours please contact the Out
of Hours Team on Tel: 01202 657279
Leading Languages is committed to reviewing our policy and good practice annually.
This policy was last reviewed on July 2019.

Equality and Diversity

Equality and Diversity Policy
Leading Languages takes its active role of promoting equality and diversity very seriously.
As a result of this, we would like to make it publicly known that any third parties or companies that work
with Leading Languages that don’t take any of our reported concerns of safeguarding, equality and / or
discrimination seriously and who cannot show us a clear and accessible policy and framework that equally
supports that will be removed from receiving or promoting our services with immediate effect.
What is Equality?
Equality is the principle of giving equal opportunity to all people irrespective of their gender,
ethnicity, disability, religious beliefs, sexual orientation, age, gender reassignment, pregnancy or
maternity, or any other recognised area of discrimination.
What is Diversity?
Diversity is the acceptance that we are all different but we are all equal. Diversity focuses on valuing
and celebrating the strengths in people’s differences.
The Equality Act 2010 states that schools must eliminate discrimination, advance equality of
opportunity between people who share a protected characteristic and people who do not, and
Leading Languages is committed to giving everyone that we provide services to and work with to
provide those services, every opportunity to achieve the highest of standards. Within this ethos of
achievement, we do not tolerate bullying and harassment of any kind. We actively tackle
discrimination against those with a disability (disabilism), racial discrimination, sexual harassment
and discrimination and promote equal opportunities and good relations between and amongst all.
We aim to ensure that our services and products promotes the individuality of all our clients
irrespective of ethnicity, attainment, age, disability, gender or background. We are committed to
ensuring that positive action is taken where necessary to redress the balance of inequality that may
exist. We aim to reflect the diversity of our local community and society and ensure that the
education we offer fosters positive attitudes to all people.
Legislative Context
Race Equality issues:
Legal Requirements:
• The Equality Act 2010 prohibits people from discriminating on grounds of race, colour,
nationality or ethnic or national origin.
Disability Issues
Legal requirements:
The Disability Discrimination Act 2005 (DDA) defines a disabled person as someone who
‘a physical or mental impairment which has a substantial or long-term adverse effect on his
or her ability to carry out normal day-to-day activities’.
• The DDA 2006 has also extended the definition of disability as follows: People with HIV,
multiple sclerosis and cancer (although not all cancers) are deemed disabled before they
experience the long-term and substantial adverse effect on their activities. Section 18 has
been amended so that individuals with a mental illness no longer have to demonstrate that
it is “clinically well-recognised”, although the person must still demonstrate a long-term and
substantial adverse affect on his/her ability to carry out normal day-to-day activities.
The Duty:
• The Equality Act 2010 endorses the Disability Discrimination Act 2005 which placed a general duty
on people who need to have due regard for the following when carrying out their functions:
• – promoting equality of opportunity between disabled people and other people;
• – eliminating discrimination;
• – eliminating harassment of disabled people that is related to their disability;
• – promoting positive attitudes towards disabled people;
• – encouraging participation in public life by disabled people;
• – taking steps to meet disabled people’s needs, even if this requires more favourable
Gender Issues
The Equality Act 2010 endorses previous legislation on the promotion of gender equality –
• • The Sex Discrimination Act 1975 states that it is unlawful to treat a person less favourably
than another is treated in similar circumstances on the grounds of sex:

  1. Policy development
    Below is the list of legislation that we as a business use as our guidance when preparing this policy:
    • • The Equality Act 2010
    • • The Equality Act (2006) amended the requirements of the Equal Pay Act (1970) and the
    • Discrimination Act (1975)
    • • The Disability Discrimination Act 2005
    • • The Race Relations Act (1976)
    • • The Race Relations Amendment Act (2000)
    • • The Human Rights Act (2000)
    • • The Children’s Act (2004)
    • • The European Directives-
    • • The Employment Equality (Sexual Orientation) Regulations 2003 and the Employment
    Equality (Religion or Belief) Regulations 2003
    Eliminating discrimination, advancing equality of opportunity and fostering good relations
    across all characteristics
    Learning and Teaching
    We aim to provide all our pupils with the opportunity to succeed, and to reach the highest level of
    personal achievement. To do this, teaching and learning will:
    • • ensure equality of access for all pupils and prepare them for life in a diverse society;
    • • use materials that reflect a range of cultural backgrounds, without stereotyping;
    • • promote attitudes and values that will challenge discriminatory behaviour;
    • • provide opportunities for pupils to appreciate their own culture and celebrate the
    diversity of other cultures;
    • • use a range of sensitive teaching strategies when teaching about different cultural
    • • develop pupils awareness so that they can detect bias and challenge discrimination;
    o • all subject departments, where appropriate, promote and celebrate the
    contribution of different ethnic groups to the subject matter;
    o seek to involve all parents in supporting their child’s education;
    • • take account of the performance of all pupils when planning for future learning
    • • make best use of all available resources to support the learning of all groups of pupils.
    • • Each area of the resources used to deliver the curriculums of Leading Languages is
    assessed to ensure that those materials incorporate the principles of equality and to
    promote positive attitudes towards equality and diversity.
    • • Our clients will have opportunities to explore concepts and issues relating to identity and
    • • All steps are taken to ensure that our materials used and published take into account the
    cultural and lifestyle backgrounds of all clients.
    Working with third party providers
    • To deliver our services we do regularly work with third party providers who often provide
    Leading Languages with the premises to conduct our school and community classes or may
    provide products to us so that we use in the delivery of our services. To continue respecting
    rules or equality and diversity we will only work with other parties that can evidence that
    they meet a framework that respects and follows the requirements that this policy
    Protected characteristics
    The Equality Act makes it unlawful for to discriminate against a person or by treating them less
    favourably because of their:
    protected characteristics.
    Leading Languages constantly strives to remove any forms of discrimination which may form barriers
    to learning.
    Leading Languages challenges stereotyping and prejudice whenever it may occur and celebrates the
    diversity of our society and those that we work with including that respect for all minority groups is
    The Equality Act makes it unlawful to discriminate because of the sex, race, disability, religion or
    belief, sexual orientation or gender reassignment of another person or who they are associated to.
    with whom one of clients is associated with.
    Unlawful behaviour
    The Equality Act defines four kinds of unlawful behaviour – direct discrimination; indirect
    discrimination; harassment and victimisation.
    Should any of our clients using or having access to our services consider themselves to be a victim of
    unlawful behaviour, we will do all that we can to support that person in overcoming any difficulties
    they may have within our remit. That may include helping to signpost that person to a suitable
    advisory body.
    Should an incident occur, Leading Languages will act immediately to prevent any repetition of it. Any
    such incident will be recorded and copies retained by the Head Office of Leading Languages. We will
    independently assess any such incident to determine if we need to refer any such incident to a
    suitable organisation to manage the incident.
    Consequently, should any client, third party user or provider or member of the public harass,
    victimise, misrepresent and / or discrimmate towards the brand, identity or reputation of Leading
    Languages, its personnel, staff, contractors, or clients for reporting a concern of unlaw behaviour.
    That person will cease to have access to our services and will be reported via the legal processes we
    are advised to take.
    Special provisions for disability
    The Equality Act 2010, paragraph 1.25 states:
    “The law on disability discrimination is different from the rest of the Act in a number of ways. In
    particular, it works in only one direction – that is to say, it protects disabled people but not people
    who are not disabled. This means that schools are allowed to treat disabled pupils more favourably
    than non-disabled pupils, and in some cases are required to do so, by making reasonable
    adjustments to put them on a more level footing with pupils without disabilities The definition of
    what constitutes discrimination is more complex. Provision for disabled pupils is closely connected
    with the regime for children with special educational needs.”
    The role of our Teachers and people delivering our services and promoting our products
    All of our teachers will ensure that all pupils are treated fairly and with respect. No person should be
    discriminated against because of a protected characteristic.
    In selecting classroom material, and resources teachers will pay due regard to the sensitivities of all
    the pupils in the class and do not use material that is discriminatory in nature.
    Teachers must strive to provide materials that give positive images of the diversity of their school’s
    local community and our country and others and challenge stereotype perceptions of minority
    All teachers and people delivering our products and services must when engaging with our clients
    and our services and products and the brand reputation of Leading Languages; show, deliver and
    promote a behaviour that does not include or promote discriminatory behaviour.
    Teachers, employees, contractors and other third party services associated with Leading Languages
    must challenge any incidents of a discriminatory nature, record serious incidents in the relevant log
    and inform the Head Office of Leading Languages. Teachers, employees, contractors and other
    third party services associated with Leading Languages should intervene in a positive way against
    any occurrence of racial discrimination.
    Impact Assessments and how this policy relates to other policies
    We ensure that the commitments embodied in our mission statement for equality apply to the full
    range of our policies and practices, especially those concerned with:
    • equal opportunities;
    • pupils’ progress attainment and assessment;
    • behaviour and discipline
    • teaching and learning;
    • enrolment
    • the resources
    • staff recruitment and retention;
    • training and professional development
    • partnerships with parents/carers and communities;
    • visits and visitors.
    This policy as outlined in the specific duties placed upon us by the relevant legislation, will be
    evaluated and monitored for its impact on our clients and service users.

Cancellation Policy

Effective 10th September 2013

Leading Languages reserves the right to cancel your agreement with immediate effect if any
of the following apply, however we will only choose to do this if we feel other attempts have
been exhausted.

  1. Unacceptable, disruptive or abusive behaviour from children or adults, be that clients or
    third party service providers.
  2. For online and offline classes – If payment for classes has not been received.
  3. If there is not enough demand to run a class or has been a consequential reduction in
    class numbers.
  4. If you wish to cancel your child’s school learning agreement (classes held in the child’s school) you are required to notify Leading Languages in
    writing or email to as follows:
    Please note, if your agreement has a notice period, the notice period starts from the day that Leading Languages
    is informed in writing via email on: